Frequently Asked Questions (FAQ’s)

Is there free parking available?
Yes, good parking is available at both clinics, with Matraville also offering disabled parking and a lift.

Is the clinic wheelchair accessible?
Yes, both clinics have wheelchair access.

Do you do home visits?
Yes, please call us to arrange your home visit.

Are you registered with NDIS?
No, but we can and do treat patients that are self-managed or plan-managed, where you either get reimbursed from NDIS or we bill your case manager directly.

Do you work late nights?
We are open in Padstow until 7pm on Tuesdays and Wednesdays.

Can I claim my health fund rebate at my appointment?
Yes, we have onsite HICAPS claiming facilities available.

Do you bulk bill?
We offer bulk-billing at our Matraville clinic. Appointments at Padstow incur a gap fee of $6.00

Do you accept Enhanced Primary Care (EPC) plans?
Yes we do. These are bulk-billed at Matraville and incur a small gap fee of $6.00 at Padstow.

Can I bring a friend or family member to my appointment?
Yes, you are welcome to have a friend or family member come and sit in with you on your appointment.

Can you refer me for x-rays, ultrasounds and lab tests?
Yes, we can refer you for medical imaging studies where required.

What should I bring with me to my appointment?
Please bring with you the results of any relevant tests or imaging you have had, a list of your medications, the shoes you wear most often including the shoes you exercise or go walking in, shorts or other unrestrictive clothing suitable for a foot and leg assessment, and a referral form if you have one. If you are under an EPC plan, have a DVA Gold Card or have a private health fund card, please bring these along too.

Do I need a referral to see you?
No, in most cases you do not need a referral to make an appointment with us. We only require a referral if you are with the Department of Veteran Affairs.

What is your cancellation policy?
When an appointment is cancelled without sufficient notice or is not attended, it means that we lose the opportunity to book someone else in for this time or offer it to someone on our waiting list. This is why we require at least 24 hours’ notice to cancel. Failing to do so may incur a $35 fee, and failing to attend two confirmed appointments may incur the full cost of the appointment.

Do you have moon boots and braces available?
Yes, we have both boots and braces available from the clinic. Note: we do not supply walkers, but can direct you if you require so.

How often should I see a podiatrist?
Some people come in for regular foot, skin and nail care every 6-12 weeks. Others may need to receive treatment more frequently while they are recovering from a specific pain or injury. Your podiatrist will advise you of any further appointments required and their timeframes.

How can a podiatrist help children?
Podiatrists are trained in the unique differences in children’s feet, as well as the feet of adults. We can help facilitate healthy growth and development, help with growing pains, help with any abnormal walking patterns, as well as any other pains or problems that develop along the way. See our children’s podiatry page here.

How early is too early for me to bring my child to see a podiatrist?
Normally, we can see children from the moment they have started walking and so may be exhibiting some problems with their gait. With this being said, we have seen the occasional infant with an ingrown toenail!

Can my partner and I share an appointment?
You and your partner can both come in at the same time and sit in on one another’s appointments, but you need to let us know in advance so we can book your individual appointments in one after the other. Please note, this is charged as two individual appointments.

Ready to take back control of your foot and leg health?

Book online or get in touch with us today. No referral needed.